Privacy Policy

This Privacy Policy explains how Ravelyqor Ltd ("Ravelyqor", "we", "us" or "our") collects, uses, stores and protects personal information in connection with the Ravelyqor platform and this website located at ravelyqor.uk.

Last updated: September 2026.

1. Who we are

The data controller for personal information processed through this website and the Ravelyqor platform is Ravelyqor Ltd, a company incorporated in the United Kingdom. Our registered office is at 42 Harwick Lane, London EC2A 4JT, United Kingdom. You can contact us at [email protected] or by phone at +44 20 7946 0183.

2. Information we collect

We may collect and process the following categories of personal information:

  • Contact details you provide when submitting an access request or contacting support, including your name and email address.
  • Information you include in messages sent through the contact form or by email to the support team.
  • Usage information collected automatically when you access the website or platform, such as browser type, device type and pages visited.
  • Any information you provide directly to the platform during your use of the Ravelyqor digital workspace.

3. How we use your information

We use personal information for the following purposes:

  • To review and respond to access requests and support enquiries.
  • To provide and manage access to the Ravelyqor platform for approved users.
  • To communicate with you regarding your platform account and any updates to our services.
  • To improve the platform and this website by understanding how users interact with them.
  • To comply with applicable legal obligations.

4. Legal basis for processing

Where applicable data protection law requires a legal basis for processing personal information, we rely on the following:

  • Performance of a contract or steps taken at your request prior to entering a contract, where processing is necessary to provide platform access.
  • Our legitimate interests in operating and improving the platform and responding to user queries.
  • Compliance with a legal obligation, where applicable.

5. How we share your information

We do not sell personal information. We may share personal information with service providers who assist us in operating the platform and website, subject to appropriate data processing agreements. We may disclose personal information where required by law or legal process.

6. Data retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. When information is no longer needed, it is securely deleted or anonymised.

7. Your rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete or restrict processing of your data. To exercise any such rights, contact us at [email protected]. We will respond within the timeframes required by applicable law.

8. Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, destruction or alteration. No transmission of data over the internet can be guaranteed to be completely secure, and users submit information at their own risk.

9. Changes to this policy

We may update this Privacy Policy from time to time. Updated versions will be published on this page with a revised date. Continued use of the platform or website after any update constitutes acceptance of the revised policy.

10. Contact

For any questions or concerns about this Privacy Policy or how we handle personal information, contact Ravelyqor Ltd at [email protected], by phone at +44 20 7946 0183, or by post at 42 Harwick Lane, London EC2A 4JT, United Kingdom.